|
|
|
|
You are not logged in
|
|
|
|
|
|
Pricing
All prices quoted are exclusive of VAT and in UK pounds sterling. If there are any errors in the pricing of items on the web site you shall be contacted before processing of any order it may concern.
Payment
We accept most major credit cards and debit cards online or by sending a cheque or postal order for the amount to Window Cleaning Warehouse Ltd. Goods will be sent when cheques have cleared, please allow 7 seven working days from the sending of a cheque before receiving goods.
Cancellations, Returns and Refunds
A full refund will be given if any order is canceled before it is dispatched to you. If change your mind with in seven days of receipt of goods, we will give a full refund as long as they are returned in a resalable, unused and original packaging (Please note that on larger orders of we reserve the right to charge a 15% restocking fee on returned items) . Refunds will be made with same method of purchase. Your statutory rights are not affected.
Exchanging orders
We will gladly exchange any items purchased as long as the item is unused, resalable and in the original packing. Please be aware that there is a standard delivery charge of £6.00 for sending out exchanged items.
Delivery policy
Currently we are offering free delivery on all orders over £30.00 with a small order charge of £3.25 for orders under this amount. Please be aware that this offer is available to MAINLAND UK ONLY. Any orders placed outside of mainland UK will be contacted with delivery price (dependent on weight, size, etc) before order is dispatched.
Orders under 1kg will be sent by Royal Mail, items over 1kg are sent by our couriers Citylink which enables us to track your order from the day it is sent out. Please contact us with any specific delivery instructions, if no one is able to sign for delivery.
Should your order is delayed more than 3 days, please inform us immediately. A delay of more than 15 days is considered lost. During periods leading up to holidays please add an additional day to the above
Complaints
If you have any complaints then feel free to contact us in the following ways:-
Freephone Customer Services on 0800 0280 469
Fax on 01446 739480
E-mail
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
We aim to resolve any complaints within a week of receiving them.
Customer Privacy
All customer information is strictly confidential and will not be disclosed in any way, shape or form to any third party.
|
|
|
|
