100% CUSTOMER SATISFACTION - 7 DAY MONEY BACK GUARANTEE
In addition to any manufacturer's guarantee, our PHANTOM POLES are backed by our 100% Satisfaction Guarantee, valid for 7 working days from time of purchase. If your PHANTOM POLE doesn't meet with your complete satisfaction, we offer a FULL NO QUIBBLE REFUND.
HOW DOES THE REFUND PROCESS WORK?
Just call or email the WCW Team to receive a returns number, then return your pole in its original packaging. Of course, we always appreciate your feedback, so we may ask why your PHANTOM POLE didn't meet with your complete satisfaction.
TERMS & CONDITIONS
WORKING DAYS: Working days are deemed as Monday to Friday excluding Bank Holidays.
REFUNDS: Refunds will be issued after the PHANTOM POLE has been received and checked at our depot.
PHANTOM POLE: The PHANTOM POLE must be undamaged and in a reasonable saleable condition. Failing this, a restocking fee may apply.
RETURNING: The cost of returning the pole must be at the customer's expense. Alternatively, we can arrange for collection for a small fee of £17.95 + VAT.