An Award Winning Partnership
Thursday, 14 December 2017 | Huw
We're very proud to let you know that Window Cleaning Warehouse Ltd and Cardiff Metropolitan University won the Partnership Award at this year's Insider Business and Education Partnership 2017 Award Presentation.
As reported by Cardiff Met,
'The Award was presented in recognition of Cardiff Met’s successful two year Knowledge Transfer Partnership (KTP) with Vale of Glamorgan based manufacturer of professional window cleaning systems, Window Cleaning Warehouse (WCW). This KTP was top rated by Innovate UK, receiving a grade A.'
Stephen Fox from WCW Ltd and Bethan Gordon from CSAD picking up their award
at the Insider Media Ltd 2017 Business and Education Partnerships Awards
Inside Media Ltd described the goal of the various collaborations:
'The awards celebrated the ways in which companies, universities and colleges work together to achieve brilliant results. Wales Business Insider editor Douglas Friedli praised the winners and finalists, saying the businesses and institutions in the region pooled together their knowledge and expertise to generate bigger commercial benefits and to help the Welsh economy.'
Many thanks from the WCW Team to Peter Mundy, Bethan and Cardiff Met KPT. The details of the award are listed below.
Winner: Cardiff Metropolitan University with Window Cleaning Warehouse
Judges hailed The Knowledge Transfer Partnership for enerating additional sales and improved production processes which has led to additional investment by the company and new jobs.
Bridgend College with Tata Steel
Cardiff and Vale College with Principality Building Society
Coleg y Cymoedd’s rail sector partnership
Wrexham Glyndŵr University with the European Extremely Large Telescope
University of Wales Trinity Saint David with the NHS Wales Informatics Service
Best 5 Products of 2017
Wednesday, 6 December 2017 | Scott
2018 is looming in and now is the time to prep yourself for the new year. There's been some great products released through 2017, so we've decided to feature 5 exciting products that could give your business a boost as you move into the new year.
Without any further ado, here are 5 products that have stood above the rest in 2017, and could give your business a kick start in 2018
1. FaceLift® RazrWASH
RazrWASH has been around for a few months and has quickly jumped to our best-seller list. Having the right tools to facilitate cleaning conservatories, fascias, soffits and other plastics is a great way to boost your income as a modern Window Cleaner. Why spend all your free time looking for new customers when you can earn more from your current customers, by providing extra services.
The boring old statistic that current customers are worth more than new customers does hold some weight. When you up sell services to your current group of customers your taking on work with trusted customers who have a proven track record of paying on time and generally being pleasant to deal with. Alternatively when taking on new customers, who knows what type of customer you'll be picking up. That is why services like conservatory or uPVC clearing & cleaning along with other types of external cleaning can be great to offer. The secret is to actually OFFER these to your customers and not wait for them to ask you (as they probably never will).
When it comes to external cleaning, sometimes you need a little more than pure-water and elbow grease to get the job done. That's where RazrWASH comes in!
Rather than tell you how well it works, it would be easier to show you. Check out the before-and-after images below.
Take a look at RazrWASH uPVC Cleaner HERE
2. FaceLift Phantom®
Another addition to the FaceLift Range of premium products is the Phantom Brush. The branded DuPont® bristles and sleek design make the Phantom lightweight and extremely durable, but most importantly it provides a hell of a scrub!
Since its release, it is our best reviewed brush. In fact, we've had many windies claim its the BEST brush on the market!
Don't take our word for it, check out what our customers have to say below:
'Wow I just love this brush, its the first brush I've had with fan jets which makes the job a lot easier and quicker. Can't fault it.' - Michael
'Absolutely amazed how good this brush is, I had the fan jet option and the rinse is fantastic. I highly recommend the horse hair Phantom brush.' - Julian
In fact, we've seen a large proportion of window cleaners recently looking to the Phantom because of the DuPont® bristles. Whilst they are a little more expensive than other brushes in the FaceLift range, the money that is saved in time and effort more than makes up for it.
Take a look at the Phantom Brush range HERE
3. The Unger HydroPower™ RO System
The HydroPower RO has been described as the first ever 'user proof RO system'. It is capable of producing 400 Litres of pure water ON DEMAND, per hour and running 3 operators simultaneously. If you're considering an RO System to work as a static, portable or on site soution to producing a high volume of pure water, look no further.
Take a look at the article we run a few weeks ago - Is This The First Operator Proof System?
4. MOERMAN® LIQUIDATOR 2.0
The Liquidator has been around for a little while. The 2.0 model released this year came with a few minor tweaks. The most noticeable of these is the fact the end clips are now fixed in place. The Liquidator 2.0 is one of our best selling channels and has been for some time. When combined with the swiveling Excelerator Handle & Fliq Sleeve, you've got a great Window Cleaning tool!
The major selling point of the Liquidator 2.0 channel is that it reduces detailing time. The angle of the rubber on each edge allows you to cut in tighter to the end of the window, meaning there is no soap residue left in the corners to clean up afterwards - which means you can move from one window to the next without wasting time applying finishing touches.
Effectively what Moerman have tried to do with this channel, is provide a tool that allows you to work as quickly and accurately as possible (after all, time is money!). Given how popular these channels are, I think it's fair to say they've succeeded.
Take a look at the Liquidator 2.0 HERE
5. EX-CEED Slick-Connect
The Slick-Connect from Exceed is the newest of the products to make the list. Exceed are the company behind the popular Uni-Valve, the industries favourite tool to control water flow. The Uni-Valve was such a well designed product that we expected excellence when we heard the announcement of the Slick-Connect. Now that we have the Slick Connect in stock, we can say it certainly lives up to expectations. The Slick-Connect is set to replace the Rectus 21 & Hoze-Lock connections.
Take a look at the Slick-Connect in more detail - Check Out The Slick-Connect
Improvements at WCW
Monday, 27 November 2017 | Scott
At WCW we strive for dynamism. In an ever changing industry we strive to stay ahead of the curve by providing the best services and the best range of products.
As a business our systems are consistently evolving to adapt to new challenges and this sometimes means holding our hands up, evaluating what can be improved and committing to make changes.
We're at a stage where a number of improvements have been set in place and we're beginning to see some brilliant return. I just wanted to take a second to highlight some of the major changes we've made in the past few months and how they contribute to our overall customer experience.
1. Quality Control Department
We've now revamped our dispatch process so that every order is checked and photographed prior to being dispatched by a member of the quality control team. This means our delivery process is increasingly accurate.
Of course when you deal with a high volume of orders there will always be a very small percentage that may fall victim to courier issues or something of that nature, however, now more than ever we are able to resolve issues with great efficiency - as a customer you can expect great communication and service from start to finish.
2. Re-vamp of the processing system.
A reshuffle of the whole Ecommerce process has allowed us to maximise efficiency meaning now our warehouse team are dispatching more orders than ever (with improved accuracy) and our admin team are able to achieve better results in a shorter time!
This is great news for anything from overseas orders to returned items and general order queries.
3. Expanding our Graphic Design Team
A few months ago we expanded our creative team and this has facilitated us releasing the industries best ever catalogue (your words, not ours) and some fantastically creative promo campaigns (whilst, of course, maintaining our tongue in cheek sense of humour - see an example below).
On a serious note, an extra creative mind on our team has brought some great ideas and has allowed us to ensure our web-shop is consistently improving and up to date with the latest products & innovations.
4. Sticking to our roots
Having recently heard customer service complaints about other window cleaning suppliers in the U.K, we took a step back and re-evaluated exactly what has made WCW the U.K's favourite supplier of traditional and waterfed window cleaning tools.
One of the stand out things was having a great customer services team that can be reached with ease. There aren't too many businesses that have somebody with product knowledge and the power to solve your problems at the end of the phone line 9 hours a day.
The way we set up our team means that between the hours of 8 & 5 each day you can always speak to a well trained and knowledgeable member of the WCW team that, 9 times out of 10, can answer questions and resolve issues on the spot - and on the rare occasion that we can't help during the call, we'll make an effort to find somebody that can.
Despite growing to become the U.K's largest Window Cleaning Supplier, we still strive to keep our ears to the ground. You may even see a few of our team knocking about in the forums and Facebook groups - keeping touch with customers and just generally acting as a contact point for WCW whilst feeding back ideas and problems in the industry.