The below document has been written to give you a clear understanding of how Window Cleaning Warehouse (WCW) processes and stores personal data.
A comprehensive overview of the personal data we store, how it is stored and how we comply with legal obligations can be found below. The information below pertains to our ecommerce website Windowcleaningwarehouse.co.uk, as well as to all purchases made via the telephone with one of our sales representatives.
Information That We Collect & How It Is Used
We collect a range of information relating to you and your business, most of which is provided during the order process however information is also collected via contact forms, subscriptions to our newsletter, and entrance to competitions via the website or social media channels.
The information we collect includes:
We use this information to fulfil your order, maintain communication throughout the order/ delivery process, invoice, market services & fulfil warranties.
If you provide us with a mobile number when placing an order, this number is passed to our courier service (depending on service, this may be DPD, TNT, Palletyways or Royal Mail) so that you receive regular updates regarding delivery. You may, at any time, ask to have this removed by contacting us via the telephone or using any contact form. This service is the only time you will be contacted by our courier services via the number provided.
When placing an order, payment details will also be submitted. This will include card details/ Paypal information. By submitting this information you consent to us using this to fulfil your request (including payments & invoices).
The relevant information, found above, is used by us and any necessary suppliers to provide you with the service you have requested and to communicate with you on any matter relating to the provision of that service in general.
If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your details in My Account. Alternatively, send us an email entitled "CHANGE OF DETAILS" to email@example.com
You will receive updates from us in relation to products and services as per the preferences that you have provided us with by ‘opting-in’ via the website. You can update these preferences at any time by emailing us at firstname.lastname@example.org. You will only receive marketing materials from us by email where you have consented to this or as print materials included with a current order.
Sales & Statistics
We use aggregate information and statistics to monitor website usage, determine sales statistics and to improve our services. These statistics will not include information that can be used to identify you as an individual.
If, at any time, you wish to have any of the information we hold on you deleted from our database you may do so by contacting us via phone or through our contact forms. The information will be deleted within 7 days with the exception of any details we require to fulfil our accounts. You may still receive communication within those 7 days.
Links from Our Website to Others
Our site contains links to and from other websites, including manufacturers, other suppliers and social media channels. These website have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before submitting personal information to any other website.
Website Analytics & Information Gathering
Our website consistently gathers information from users that provide statistical data about our user’s browsers actions and patterns. This allows us to improve our website & service. Please note that our statistics and the third party platforms we use to analyse these statistics do not specify any individual.
We collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects data about you. The cookie is then retrieved each time you visit our site, meaning you do not have to re-enter registration details on each visit and can be used to store contents of a shopping basket & wish list. This cookie file will collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on each page of our site, the route you took to navigate and the means by which you found our site.
Unless you have adjusted your browser settings, our system will issue cookies automatically. Most web browsers provide the ability to navigate privately should you prefer this.
Protecting Your Security & Information
To ensure that your credit, debit or charge card is not being used without consent, we will validate the name, address & other personal information supplied by you during the order process against appropriate databases. By continuing to use the website, you accept these term and consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery & customer support. You can rest assured this is only done to ensure identity; this does not constitute a credit check and will not affect your credit rating.
We may need to disclose personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements. We may also need to disclose information with other companies for the purposes of fraud protection.
Payments & Transactions placed are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet.
The GDPR laws coming into place May 2018 provide the following rights for individuals. Below is how these rights pertain to you as a customer of WCW.
You have the right to be provided with clear, concise information about how your personal data is used by WCW.
You have the right to obtain a copy of your personal information (that we hold) and information about how it is used.
You have the right to ask us to correct any information that we may hold on you.
This is also known as ‘the right to be forgotten’ and enables you to request that we may remove any information about you. There are exceptions to this, whereby certain information must be kept for legal purposes.
You have the right to block or suppress further use of your personal information. As opposed to the right to erasure, this means your information is stored but WCW is not permitted to use said information.
The right to data portability allows WCW to move or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.
You have the right to object to certain types of processing, you have an absolute right to stop your data being used for direct marketing.
The GDPR has provisions on automated individual decision-making (making a decision solely by automated means without any human involvement); and profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process. You have the right to voice your concerns and to have the decision reviewed by a member of the WCW Team.
Compliant with GDPR Regulations, May 2018