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Terms & Conditions

Window Cleaning Warehouse Ltd

Delivery Policy*

WCW offers free courier delivery on all orders over £55.00 net with a small order postal charge of £3.95 for orders under this amount. Fluids, oversized and heavy items cannot be sent by Royal Mail. These items are sent by Courier Service and subject to a £5.95 delivery charge. Express Delivery is also optional at checkout for orders below £55.00 net.

Please be aware that this offer is available to MAINLAND UK ONLY.

We aim to process and despatch your order the next working day providing your order is placed before 12.00 noon. Once received, the NEXT DAY courier service (2 days for some Scottish Constituencies) assures delivery of your parcel by close of business the following working day. WCW cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does WCW accept any subsequent loss or liability for delivery delays.

Any orders placed outside of mainland UK will be contacted with a delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg can be sent by Royal Mail, items over 1kg are sent by our courier service with package tracking.

Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us immediately if your order is delayed for more than 3 days. A delay of over 15 days is considered a lost item. During periods leading up to holidays please add an additional day to all the above estimates.

* We do not guarantee any service, but will endeavour to meet these service standards.

International Orders

WCW are able to accept international orders in most cases. A delivery charge based on a shipment of 1 box to the requested country will be automatically calculated and added to the order.

Where the shipment exceeds 1 box or is considered oversize, WCW reserve the right to amend the shipping costs. The customer will be contacted and can then proceed with any additional shipping charges or cancel the order and receive a full refund. 

Damaged Items

Customers are responsible for checking consignments for damage or missing parts, PRIOR to ACCEPTING and SIGNING from courier. Any omissions or errors on an order must be reported within 7 days of receipt to WCW.

In the unlikely event that items are damaged in transit; please inform us immediately. This will ensure that any claims against the courier can be processed promptly and a replacement item resent.

WCW cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered. 

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. WCW cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.   

Please Call WCW 01446 749060 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

WCW cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and WCW will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items

Any faulty goods must be returned to WCW within 14 days before we send out a replacement.  The carriage for this is at the customer’s expense and proof of delivery is required.  Once evaluated, the replacement item, if in stock, will be sent out at the customer’s expense. 

Please Call WCW 01446 749060 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

If it is urgent that a replacement is sent quickly a payment for the replacement item will be taken until the faulty item is received.

The payment will then be refunded if it is a legitimate warranty claim.

WCW cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied.  WCW will undertake to replace any goods in the shortest time period possible, or supply equivalent quality goods accordingly.

Faulty items returned to us are usually dealt with until 7 working days. However Manufacturers warranty claims can take up to 28 days to be resolved. Please see the above point should you need an item urgently.

Unwanted Items

Any unwanted goods returned within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resaleable condition.

Please Call WCW 01446 749060 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at WCW discretion for unwanted goods returned in their original protective packaging after 7 working days. All carriage related to unwanted goods will be charged to the customer.

Please note customised items, special order items and oversized items such as van systems and ladders may be non-returnable. We recommend speaking to a member of our customer services team if you have a query regarding our returns policy on a particular item.

Warranty

Wear and tear is not covered under any warranty arrangement supplied by WCW and the assessment of suspected wear and tear damage must be carried out by WCW.

Items that show they have been forcefully broken or damaged by impact or excessive force will not be covered under any warranty arrangement. The items will have to be returned to WCW at the customer’s expense for assessment before a replacement is authorised.

Any modification to equipment supplied by WCW without their prior consent or agreement, automatically invalidates any warranty supplied by WCW cover the goods supplied.

If you would like to know the warranty terms of a select item and cannot find clear concise information on the product page, please contact a member of our admin team using the contact details found on our 'Contact Us' page (found on the footer of this page). 

Our Contract 

All orders placed by you and purchases of goods from us (be it in store, via telephone or via our website) are ordered on the basis of the above terms and conditions and are subject to acceptance by either yourself or us. Order acceptance occurs upon delivery of the goods (if purchased over the phone or via the website), or the collecting of goods from the trade counter - at which point a legally binding contract is constituted between you and us. 

WCW provide equipment to professional Window Cleaners and so all purchases are made under Business to Business Terms

The processing of your payment and acknowledgment of your order (including email order confirmations that your order is processed) does not constitute legal acceptance of your order. 

Customer Service

If you have any complaints then feel free to contact us in the following ways:

Call Customer Services on: 0044 (0)1446 749060

E-mail: info@windowcleaningwarehouse.co.uk

We aim to resolve any complaints within a week of receiving them.

Please Note: The Window Cleaning Warehouse Ltd. (WCW) are suppliers to the professional window cleaning trade. All transactions are considered business to business. While It's always worthwhile to ask and we appreciate the information, price matching is by discretion only. Here at WCW we aim to provide our customers with the best possible prices and service.

Customer Privacy

All customer information is strictly confidential and will not be disclosed in any way, shape or form to any third party.

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